Frequently Asked Questions
Everything you need to know about our gourmet French food products and delivery services.
How do you ensure the freshness of perishable goods during shipping?
All perishable items, such as cheeses and charcuterie, are packed in insulated thermal liners with reusable gel ice packs to maintain a constant temperature during transit.
Where are your products sourced from?
We source 100% of our products directly from artisanal producers and local farms across the various regions of France, ensuring authentic quality and traditional craftsmanship.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
Can I return food items if I am not satisfied?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer gift packaging or personalized notes?
Yes, we offer elegant gift wrapping options and the ability to include a personalized handwritten note at checkout, perfect for sharing the taste of France with loved ones.
Do you provide information for customers with food allergies?
Detailed ingredient lists and allergen warnings are provided on each product page. Please review these carefully, as many of our artisanal products are processed in facilities that handle nuts, dairy, and gluten.