Returns & Refunds Policy

Due to the perishable nature of our artisanal French delicacies, we only accept returns for items that arrive damaged or incorrect. Please notify us within 48 hours of delivery to ensure a swift resolution for your gourmet order.

Return Process

• 1.
  Contact Support

  Email our customer care team at [email protected] within 48 hours of receipt, including your order number and photos of the damaged items.

• 2.
  Verification Process

  Our quality assurance team will review your request and the provided images to confirm the eligibility for a refund or replacement.

• 3.
  Return Authorization

  If a physical return is required, we will provide a prepaid shipping label; please ensure items are packed in their original French artisanal packaging.

• 4.
  Refund or Exchange

  Once approved, a replacement will be shipped immediately or a full refund will be processed to your original payment method within 5-7 business days.